Ordering

You may order through our website (available 24/7) or telephone at 925-361-7946 (available Monday – Saturday 10 am – 6 pm PST).

Payment, Pricing & Promotions

  • We accept Visa, Master Card, Discover and American Express credit cards. If your payment method is Credit Card, your shipping address must match with your credit card billing address. If your shipping address is different from your billing address, your order will be put on hold. Until a verification is completed, your order may be processed and shipped. For shipping and delivery date, please refer to our shipping & returns section.
  • Note: All invoices must be paid in full before we can ship out.

Sales Tax

Items sold by J Salon & Spa that are shipped to the state of California may be subject to tax.

Quality of Products

All products sold on J Salon & Spa are 100% genuine. Products displayed on J Salon & Spa website may appear varied in colors on your computer screen and may not represent the exact colors in reality. J Salon & Spa is not responsible or held liable for any difference in colors. However, we will exchange the product with 14 days from the received date. It is important to note that we can only exchange or refund products that have NOT been used and are in their original packaging with seals still intact (if applicable).

Security

We do not store your credit card information.

Shipping & Returns

J Salon & Spa online orders ship to the Continental U.S., Alaska, Hawaii and U.S. Territories by US Post Office. Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your package. The shipping rates for many items we sell are weight-based. Please note that orders are shipped from our location in Dublin CA 94568 when selecting the option that best suits your delivery needs during Checkout.

All orders of $75 or more will get FREE shipping.  Membership users will also receive FREE shipping for any orders. Orders qualifying for our everyday FREE shipping promotion are shipped via our Standard Ground Shipping service only. FREE shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, and the U.S. Territories, as well as for oversized packages.

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.

All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via Air. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, and the U.S. Territories.

We are currently unable to accept orders to be billed or shipped to PO Boxes. If you have entered these addresses, we will contact you for an alternative address, which may delay your delivery.