J Salon & Spa is dedicated to providing you the best customer experience possible. You may return new, unused and unopened items within 15 days of delivery for a full refund. Only products purchased on J Salon & Spa online may be returned for refund.

J Salon & Spa will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item). J Salon & Spa does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Mail your return with the packing slip using a traceable ground shipping method (we recommend U.S. Postal Service insured mail) to:

J Salon & Spa
Returns Department
7030 Village Pkwy
Dublin CA 94568

You should expect to receive your refund within three to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

If you have any questions about returns, please Contact Us at 925-361-7946 or emailĀ  info@jsalonandspa.us

Changes of Terms and Conditions

We may change terms and conditions at any time without prior notice. If you do not agree with our terms and conditions, you should not access or use the Site. When we make changes, we will post them here. You may wish to check this section from time to time.

Accuracy of Information

J Salon & Spa will use reasonable efforts to present accurate and current content on the Site, but errors, inaccuracies, or omissions related to product descriptions, pricing, availability and other matters may occur. J Salon & Spa reserves the right to correct any errors and update the Site information at any time, including after you have placed the order. We apologize for any inconvenience this may cause you. For accuracy, you may contact our representative to verify the correct information before placing the order.